Please call our clinic on: 0499876567
Please call our clinic on: 0499876567
TT Psychology is committed to providing engaging, practical and supportive therapy specifically aimed at children, adolescence and parents dealing with a range of challenges. Working in the area for over 15 years, we aim to bring out the full potential of each patient, with therapy individually focused on unique experiences and situations. TT Psychology is committed to providing comprehensive clinical psychological care to all individuals and families.
Code of Ethics
Our Psychologists are registered with AHPRA (Australian Health Practitioner Regulation Agency) and therefore abide by the Australian Psychological Society Code of Ethics.
All patients under the age of 18 require a parent session for the parents/guardians to see their psychologist. Patients over the age of 18 are able to see a psychologist without a parent session.
Patients are required to complete an intake form and provide personal and payment details, to engage with psychological care at TT Psychology.
For patients under the age of 18 with separated or divorced parents a consent form must be completed by both parents before the patient can see a psychologist.
TT Psychology is located at 1A Riddell Parade, Elsternwick VIC 3185. We are on the corner of Riddell Parade and Glen Huntly Rd. Please note, our consulting rooms are accessible via stairs only.
When you arrive at the clinic please sign in via our ipad in the waiting room and take a seat. The ipad will alert your psychologist that you have arrived.
Please note, we do not allow pets to be brought into the clinic.
We do not take any payments onsite. All payments are taken online through Halaxy within 24 hours of the appointment time. Payments are processed remotely with the credit/debit card details provided in our patient intake form.
We will notify you if there are any payment issues and if we are unable to process payment due to insufficient funds or incorrect card details, patients must update their details within 3 days of the appointment. If this has not been done, there will be a late cancellation fee of $10 plus GST added to the original payment.
If there is an outstanding amount on a patients account due to the above mentioned reasons and it has been longer than 7 days since the original appointment, future appointments will be cancelled.
We can claim with Medicare on behalf of patients if we have received a valid Mental Health Care Plan or Eating Disorder Plan. The Medicare rebate will be shown in your payment receipt.
Private Health Insurance Claiming
We can claim with private health insurers if they are set up with digital claiming. We will process this claim if indicated to do so through our patient intake form. Please note patients cannot claim through Medicare and Private Health Insurance. Patients will need to approve this claim through text message.
To receive a Medicare rebate patients can get a Mental Health Care Plan or Eating Disorder Plan from their GP, if eligible. Parent sessions cannot be claimed under their child's referral, if they wish to receive a rebate they must have their own referral.
We do our best to monitor the amount of sessions patients have had and send reminders when patients require a MHCP/EDP review. Although the responsibility remains the patients to ensure the referral is up to date, in order to receive rebates.
TT Psychology is committed to providing a high level of patient care. As part of this commitment we have a 48 hour cancellation policy for all appointments. Appointments can be cancelled via phone or email. A late cancellation fee will be incurred for cancellations made within 48 hours, a non-attendance fee will be incurred for patients who fail to attend their appointments.
The psychologists at TT Psychology practice on different days, to see their practice hours view here. Our psychologists practice from 1A Riddell Parade, Elsternwick VIC 3185.
For all enquiries please contact our Clinic Manager on 0499 876 567 or via email at firstname.lastname@example.org. Please note that our clinic manager works remotely, if your call is not answered straight away, we endeavour to get back to you within a maximum of 48 hours.
Letters and Reports
If you require a letter or report written (this includes special consideration forms). Please send a written request to email@example.com. Reports will incur fees with no Medicare rebate.
Contacting your Psychologist
If you need to contact any of our psychologists, please email firstname.lastname@example.org or call 0499 876 567 and your message will be passed on to them.
TT Psychology is not an emergency or crisis service. If you find yourself in an emergency situation please visit your local GP or Emergency Department. You can access a list of crisis and support numbers here.
If clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at https://www.oaic.gov.au/privacy/privacy-complaints/