TT Psychology is committed to providing engaging, practical and supportive therapy specifically aimed at children, adolescence and parents dealing with a range of challenges. Working in the area for over 15 years, we aim to bring out the full potential of each patient, with therapy individually focused on unique experiences and situations. TT Psychology is committed to providing comprehensive clinical psychological care to all individuals and families.
Code of Ethics
Our Psychologists are registered with AHPRA (Australian Health Practitioner Regulation Agency) and therefore abide by the Australian Psychological Society Code of Ethics.
All patients under the age of 18 require a parent session for the parents/guardians to see their therapist. Patients over the age of 18 are able to see a therapist without a parent session.
Patients are required to complete an intake form and provide personal and payment details, to engage with psychological care at TT Psychology.
For patients under the age of 18 with separated or divorced parents a consent form must be completed by both parents before the patient can see a therapist.
TT Psychology is located at 1A Riddell Parade, Elsternwick VIC 3185. We are on the corner of Riddell Parade and Glen Huntly Rd. Please note, our consulting rooms are accessible via stairs only.
When you arrive at the clinic please sign in via our ipad in the waiting room and take a seat. The ipad will alert your psychologist that you have arrived.
Please note, we do not allow pets to be brought into the clinic.
We do not take any payments onsite. All payments are taken online through Halaxy within 24 hours of the appointment time. Payments are processed remotely with the credit/debit card details provided in our patient intake form.
We will notify you if there are any payment issues and if we are unable to process payment due to insufficient funds or incorrect card details, patients must update their details within 3 days of the appointment. If this has not been done, there will be a late cancellation fee of $10 plus GST added to the original payment.
If there is an outstanding amount on a patients account due to the above mentioned reasons and it has been longer than 7 days since the original appointment, future appointments will be cancelled.
Please note not all cards are accepted through our payment system. It is at the discretion of the clinic to change the payment process at any time during the course of therapy and clients will be notified accordingly.
Referrals and Medicare Claiming
To receive a Medicare rebate with a psychologist patients can get a Mental Health Care Plan or Eating Disorder Plan from their GP, if eligible. Parent sessions cannot be claimed under their child's referral, if they wish to receive a rebate they must have their own referral.
We can claim with Medicare on behalf of patients for psychology consultations if we have received a copy of a patient's plan with a referral letter addressed to our clinic. The Medicare rebate will be shown in your payment receipt.
We do our best to monitor the amount of sessions patients have had and send reminders when patients require a MHCP/EDP review. Although the responsibility remains the patients to ensure the referral is up to date, in order to receive rebates.
Registered Psychologist rebates for 50 minute consultations are $89.65
Clinical Psychologist rebates for 50 minute consultations are $131.65
Private Health Insurance Claiming
We are unable to process private health insurance claims and therefore patients must pay in full and then claim themselves with their fund. Please note patients cannot claim through Medicare and Private Health Insurance.
We are unable to process NDIS claims and therefore patients must pay in full and then claim with NDIS themselves.
Fees and Rebates
To view our current fees and rebates click here
TT Psychology is committed to providing a high level of patient care. As part of this commitment we have a 48 hour cancellation policy for all appointments. Appointments can be cancelled via phone or email only, appointments cannot be cancelled via text message. A late cancellation fee will be incurred for cancellations made within 48 hours, a non-attendance fee will be incurred for patients who fail to attend their appointments. These fees will be processed from the patient's card on file.
Patients must contact us via email or phone by 4pm on a Saturday for cancellations on a Monday or Tuesday. All emails and voicemails received after 4pm on a Saturday and any time on a Sunday will be charged as a 'morning of appointment' cancellation.
Cancellation fees for Registered Psychologists
Within 48 hours $132
Within 24 hours $165
Morning of appointment (after 5pm night before appointment and before 8am day of appointment) $220
Cancellation fees for Clinical Psychologists
Within 48 hours $142
Within 24 hours $175
Morning of appointment (after 5pm night before appointment and before 8am day of appointment) $230
Cancellation fees for Creative Arts Therapists
Within 48 hours $99
Within 24 hours $132
Morning of appointment (after 5pm night before appointment and before 8am day of appointment) $154
The therapists at TT Psychology practice on different days, to see their practice hours view here. Our therapists practice from 1A Riddell Parade, Elsternwick VIC 3185 both in person and via telehealth.
For all enquiries please contact our Clinic Manager on 0499 876 567 or via email at firstname.lastname@example.org. Please note that our clinic manager works remotely Monday - Saturday. If your call is not answered straight away, we endeavour to get back to you within 2 business days.
Letters and Reports
If you require a letter or report written (this includes special consideration forms). Please send a written request to email@example.com. Reports will incur fees with no Medicare rebate.
Contacting your Therapist
If you need to contact any of our therapists, please email firstname.lastname@example.org or call 0499 876 567 and your message will be passed on to them.
Joint Psychology Consultations
If there are multiple family members attending TT Psychology, it may be suggested to have a joint psychology consultation. This would include both patients and both psychologists together. In this case, we will provide further detail prior to scheduling a joint consulting including duration, fees and rebates.
TT Psychology is not an emergency or crisis service. If you find yourself in an emergency situation please visit your local GP or Emergency Department. You can access a list of crisis and support numbers here.
At TT Psychology we expect all patients and their families to treat our staff with respect and do not accept the use of inappropriate language, violent, aggressive or offensive behaviour. If a patient does not abide by this conduct TT Psychology has the right to cease ongoing treatment.
Feedback and Complaints
TT Psychology welcomes feedback from all patients. If there are any matters you wish to raise please send an email to our clinic manager at email@example.com
If you need to take matters further, you may contact the Health Services Commissioner, Level 26, 570 Bourke Street, Melbourne Vic 3000. T: 1300 582 113 or www.hcc.vic.gov.au
TT Psychology is committed to providing comprehensive clinical psychological care to all individuals and families, and in doing this, privacy is an essential value. In line with this, psychology and creative arts therapy consultations are not allowed to be recorded without permission of both the therapist and patient.
If clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at https://www.oaic.gov.au/privacy/privacy-complaints/
1A Riddell Parade, Elsternwick VIC 3185
Please treat our staff with respect, we endeavour to provide appropriate support to all patients. We will not tolerate any verbal abuse or aggressive communication and behaviour.
Copyright © 2023 TT Psychology - All Rights Reserved.
Website made by Eli Goldberg: 0492 483 702
Images of our clinic taken by Lisa Lewis